Introduction

AZURE token is shortly known because it is generated when an agent logs in to their Azure active directly using their network credentials. Agents who are employees of Comcast can login into their tools using their network credentials.

Once the agent logs in, the token that is created as a result can be used to authenticate some API's . The token contains the agents ntid along with some contextual information.

Further this token can be used to retreive agent's access control configurations from Agent Experience Platform (AXP)

The Standard that is being used to authenticate API's are 'Authorization' header in the HTTP request with value 'Bearer '

How to generate AZURE token

TO DO